Shipping policy
1. General Information
This Shipping Policy governs the processing, shipment, and delivery of orders placed through our website. By placing an order, you agree to the terms outlined below.
2. Order Processing
Orders are processed on business days (Monday to Friday, excluding public holidays). Orders placed before the daily cut-off time may be processed the same day, while orders placed after this time will be processed on the next business day.
Orders placed on weekends or public holidays will be processed on the following business day.
Please note that processing times may vary during peak periods, promotional campaigns, or due to unforeseen circumstances.
3. Shipping Methods and Carriers
We work with reliable shipping partners to ensure safe and timely delivery of your order. Shipping methods and available carriers may vary depending on your location.
Once your order has been dispatched, you will receive a confirmation email including tracking information where available.
4. Delivery Times
Estimated delivery times depend on your location and the selected shipping method.
Typical delivery timeframes are:
- Domestic deliveries: approximately 1–5 business days
- International deliveries: may vary depending on destination and customs processing
Please note that delivery times are estimates and not guaranteed. Delays may occur due to factors outside our control, including courier disruptions, customs clearance, or adverse weather conditions.
5. Shipping Costs
Shipping fees are calculated at checkout based on your delivery address and selected shipping method.
Free shipping may be offered on qualifying orders, subject to minimum order values as indicated on the website.
6. Customs, Duties and Taxes
For international orders, customs duties, import taxes, or additional charges may apply depending on your country’s regulations.
These charges are the responsibility of the customer and are not included in the purchase price or shipping costs. We recommend contacting your local customs office for further information.
7. Tracking Your Order
Where tracking is available, you will receive a tracking number once your order has been shipped. This allows you to monitor the status and estimated delivery of your parcel.
Please note that tracking updates may take several days to appear after dispatch.
8. Delivery Issues
It is the customer’s responsibility to provide accurate and complete shipping information at checkout.
We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.
If a parcel is returned to us due to failed delivery attempts or refusal to accept delivery, additional shipping charges may apply for re-dispatch.
9. Damaged or Lost Shipments
We take reasonable care to ensure that all orders are securely packaged to prevent damage during transit.
If your order arrives damaged or is lost in transit, please contact us within a reasonable timeframe after delivery (or expected delivery date). Supporting evidence such as photographs may be required to process your claim.
10. Split Shipments
In some cases, orders may be shipped in multiple packages to ensure faster delivery. Each shipment may have separate tracking information where applicable.
11. Contact
If you have any questions regarding shipping, delivery, or your order status, please contact our customer support team via the contact details provided on our website.